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Billing Management
Your billing page is where you change plans, add or drop extra account slots, update your card, apply discount codes, and review every charge. You reach it from Dashboard → Billing in the top navigation. This page walks through each action and what to do if a payment fails.
The billing page
The page is titled "Billing & Subscription" and shows:
- Current Plan — your tier, price, next billing date, and how many trading accounts you have.
- Payment Method — the card on file.
- Upcoming Invoice — your next charge and its date.
- Active Discount — any discount currently applied to your subscription.
- Billing History — every past charge, with downloadable receipts.
- Plan picker — used to change tiers.
A Manage Subscription button opens the secure customer portal, which is where you update your card, download invoice PDFs, and cancel.
Updating your payment method
From the billing page, click Manage Subscription to open the customer portal, then update your card there. The portal also holds your saved cards and invoice PDFs.
Changing your plan
Use the plan picker on the billing page — labeled Change Plan if you already subscribe, or Choose a Plan if you don't.
- Upgrades take effect immediately. You pay a prorated charge for the remaining days of the current cycle, and your new features unlock right away.
- Downgrades take effect at the end of the current cycle. You keep the higher tier's features until then, and no refund is issued for unused days.
- Switching monthly to yearly is also prorated.
Example: You upgrade Essential → Master on day 15 of a monthly cycle. You pay the prorated difference now, then the full Master price on your next billing date. That is why you may see two charges close together — see duplicate charges.
Adding extra account slots
Essential and Challenge include one trading account; Pro and Master include up to 5. Beyond your included count, you buy add-on account slots at $15/month each. The Current Plan card shows a cost breakdown — base plan plus extra accounts equals your total — and your current account count.
Multi-account discounts apply automatically: your 2nd account is 25% off and your 3rd is 50% off. No code is needed.
TIP
Your 2nd account slot is 25% off and your 3rd is 50% off. The discount is applied automatically — you never type a code for it.
Example: You're on Pro with 5 accounts and want a 6th. You add one account slot at $15/month, billed on your next invoice, and the Current Plan card then shows 6 accounts with a base-plus-add-on breakdown.
INFO
Challenge-tier multi-account support is not available yet, so Challenge users cannot add account slots at this time.
Removing an account slot
The Current Plan card has a Remove 1 account slot action. Removal is scheduled for the next billing cycle, and the card shows a "slots removing on [date]" indicator until then.
WARNING
You can't remove an account slot while more accounts are connected than you have slots. Disconnect the extra account first, then remove the slot.
Example: You stop using a 6th account you were paying an add-on slot for. Disconnect it first, then click Remove 1 account slot — it drops off at the next billing cycle.
Discount codes
To apply a code, click Have a discount code? on the billing page to expand the input, enter the code, and apply it before checkout. A valid code appears in the Active Discount card.
Codes can also arrive through a referral link. When TTMT detects one, a banner appears and the code is pre-applied for you — see the Affiliate Program for how referral codes work.
The current promotional code is WAITLIST33, which gives 33% off for your first 3 months.
Example: A friend's referral link gave you WAITLIST33. The banner pre-applies it and you get 33% off your first 3 months.
Yearly plans
Yearly billing saves about 17% — roughly two months free — billed once per 12 months. Yearly plans auto-renew unless cancelled before the renewal date. Switching from monthly to yearly is prorated.
Cancelling
Open Manage Subscription to reach the customer portal, then cancel there. Your access continues until the end of the current billing cycle. After that, your data is preserved if you decide to resubscribe later.
Example: You cancel on day 10 of a monthly cycle. You keep your current tier's features through the end of that cycle, then drop to no active plan — your trade history, signal logs, and settings stay intact.
When a payment fails
If a payment fails, you'll see escalating warning banners as the deadline nears — a Payment Issue notice first, then Payment Overdue, then a Final Warning. If the payment still isn't resolved, your service is paused and trading stops.
WARNING
If a failed payment isn't fixed, your service is paused and trading stops. See Suspended Account for the full grace period and reactivation steps.
Common billing questions
Payment declined. Common causes are a bank blocking international transactions, an expired card, or insufficient funds. Update to a different card in the customer portal, or contact support if it persists.
"I paid but my tier hasn't updated." Subscription billing can take a moment to sync. Log out and back in to refresh your status. If it's still wrong after a few minutes, contact support with your receipt.
Duplicate charge. This is usually a prorated upgrade charge plus your next full charge, or a retried failed payment that then succeeded. Check your billing history to confirm before contacting support.
For any billing question, email support@telegramtometatrader.com with your account email.