Frequently Asked Questions

General

Can I use any broker? Yes. TTMT works with any broker that supports MetaTrader 4 or MetaTrader 5. We do not restrict you to specific partner brokers. As long as your broker provides MT4/MT5 access, you can connect it to TTMT.

Do I need a VPS? No. TTMT is fully cloud-based. Your trading service runs on our servers 24/7. You do not need to keep your computer on, rent a VPS, or install any software. Everything operates through your web browser.

Is there a mobile app? TTMT is a Progressive Web App (PWA). You can add it to your phone's home screen from your browser for an app-like experience with quick access and a full-screen view. A native iOS/Android app is on our roadmap.

What happens if I lose internet? Nothing changes. TTMT runs on our cloud infrastructure, not your computer or phone. Automation continues even if your device is off, your internet drops, or you close your browser. You can check results later from any device.

Can I use multiple accounts? Yes. Depending on your subscription tier, you can connect multiple MetaTrader accounts -- for example, a Demo account for testing, a Live account for real trading, and one or more Prop Firm accounts. Each account operates independently with its own connection and settings.

Where did my deleted trades go? Can I get them back? Soft-deleted trades and signals go to Trash, where you can restore them. Note that a standalone position cannot be restored on its own. See Trash and Restore.

Can I share my settings with someone else? Yes. Profile sharing exports your settings as a short code that someone else can import into their own account. See Profile Sharing.

Trading

How fast is execution? Typically within a second of the signal appearing in Telegram to the moment orders are placed on your broker. This covers message detection, AI signal reading, validation, volume calculation, and order placement.

Can I manually interfere with trades? Yes. You can close trades, move stop losses, or adjust take profits manually in your MT4/MT5 app at any time. TTMT detects these changes and updates the dashboard accordingly. If you move the SL/TP manually, TTMT respects your new levels.

Does it work with prop firms? Yes. Many users use TTMT for prop firm challenges (FTMO, The5ers, The Funded Trader, etc.). Set conservative lot sizes and use the volume caps to ensure you do not violate drawdown rules. You can connect your prop firm account as a separate MetaTrader account and configure it independently.

What is the minimum deposit recommended? This depends on your broker and the instruments you trade. We generally recommend a minimum of $200 for micro lot trading (0.01 lots). Smaller balances may result in INVALID_VOLUME errors because the calculated sub-order volume falls below the broker's minimum lot size.

How does the order layering work?By default, each signal is split into 4 layers of 3 sub-orders (12 orders total), but you can configure anywhere from 1 layer of 1 order up to 6 layers of 6 orders (36 max). In the default layout, Layer 1 executes immediately at market price and Layers 2-4 place limit orders at progressively deeper prices within the entry zone, catching retracements. With the default Even entry strategy, volume is split evenly across the layers. Each sub-order is assigned to a specific take profit level based on your TP Strategy. For full details, see Order Execution.

Can I disable TP redistribution? Yes. Go to Settings > Strategy and toggle off "TP Redistribution". When disabled, orders keep their original TP assignments regardless of which layers fill. When enabled, TTMT dynamically adjusts TP targets as deeper layers fill, compressing risk to secure profit earlier.

Can I use a different entry strategy? Yes. The entry strategy controls how volume is distributed across your layers. The shipped choices are:

• Single: One entry, no layering.
• Even (default): Volume spread evenly across layers.
• Front-Loaded: More volume on the earlier (closer-to-market) layers.
• Martingale: Progressively larger volume on the deeper layers.

You set this in the trading-config settings group. See Order Setup for the full controls.

What is a "runner"? A runner is the last sub-order in a trade that has its take profit removed (set to open). Instead of closing at a specific TP level, it "runs" with the trend as far as price goes. You enable runner mode in the trading-config settings group (see Order Setup). Runners are protected by your trailing stop or breakeven settings.

Why is my account halted? Your account hit your daily loss or profit Risk Limit, so new signal trades are paused. Open positions are still managed normally -- the halt only blocks new entries. See Risk Limits Halt.

How do I resume after a halt? One click in the Risk Limits panel. Choose Resume to lift the halt while keeping today's running totals, or Recalibrate if you have made a deposit or withdrawal and want the limit to re-baseline against your new balance. See Risk Limits Halt and Risk Limits.

What's the Reconnect button on the broker banner? It restarts your trading connection after a sustained outage (about 5 minutes with no price updates from your broker). The restart usually takes around 30 seconds, and your broker keeps enforcing your existing SL and TP the whole time. See Connection Issues.

Signals

Is my Telegram account safe? Yes. TTMT uses the official Telegram API. We only listen to the specific channels you add to your watchlist. We do not read your private chats, group messages, or any content outside your configured channels. Your session is encrypted and isolated per user.

What types of signals does TTMT support? TTMT supports complete signals (with entry, SL, and TP), alert signals (direction + symbol only), modification signals (SL/TP updates, partial close, full close), and follow-up signals. The execution mode setting controls how alert signals are handled.

Can TTMT parse any signal format? TTMT uses AI-powered signal reading that handles a wide variety of signal formats across multiple languages. For channels with unusual formatting, the TTMT team can set a custom reading prompt for that channel for higher accuracy. Use the Signal Tester to verify how a channel's signals are read before going live.

How does duplicate detection work? TTMT creates a unique identifier from each signal's key fields (symbol, direction, entry, SL, TPs). If an identical signal has already been processed, the duplicate is automatically skipped. This prevents double execution when channels forward or repeat signals.

Account and Billing

How do I cancel my subscription? Go to Settings > Billing > Open Customer Portal > Cancel Plan. One click, no hoops. You keep access until the end of your billing cycle. See Billing Management for details.

What happens to my data if I cancel? Your data (trade history, signal logs, settings) is preserved in a read-only state. If you resubscribe later, everything is still there.

Can I switch between monthly and yearly billing? Yes. Switching from monthly to yearly is treated as a plan change. Stripe prorates the remaining days and applies a credit toward the yearly price. You save approximately 17% on yearly billing.

Technical

What is a Magic Number? A unique identifier TTMT assigns to every trade it places. This allows TTMT to distinguish its automated trades from any manual trades you place on the same account. Manual trades are not affected by TTMT's automation.

What does "sync" mean on the dashboard? Sync refers to the process of aligning TTMT's records with your broker's actual positions. TTMT maintains a real-time live connection to your broker. If the dashboard shows a sync warning, it means there may be a brief delay in data freshness, but trade execution is not affected.

What are Config Profiles? Config Profiles let you create reusable sets of trading settings and assign them to specific channels. This way, you can have aggressive settings for one channel and conservative settings for another, without changing your account defaults. See Config Profiles for details.