Troubleshooting

Something not working as expected? Start here. Most issues fall into one of the categories below.

Quick Diagnosis

Before diving into specific pages, run through this 30-second checklist:

1. Is any account halted? Look for a red HALTED chip in the dashboard header. If so, the account hit its daily loss or profit limit and new trades are paused. See Risk Limits Halt.
2. Check the status lights in your dashboard header. Are your broker connection and Telegram both green? A yellow broker dot while the market is closed is normal — see Connection Issues.
3. Check the Signal Log at Dashboard > Signal Log. Is the signal there? What status does it show? A blacklist_match or market-closed skip means TTMT intentionally passed on it.
4. Check your channel assignments. Is the channel assigned to an active account?

If all three look fine and you are still having trouble, pick the category below that matches your issue.

By Category

Connection Issues

MetaTrader won't connect, Telegram keeps dropping, authentication failures, sync problems, frequent disconnects, market-closed idle, the provider matrix, and the Reconnect banner that appears after a sustained broker outage.

Trade Execution Issues

Account halted, channel paused, market closed, blocked hours, a blacklisted term, signals not executing, wrong lot sizes, breakeven not activating, missing SL/TP, orders stuck in pending, and the Automatic Safety Pause.

Risk Limits Halt

Your account hit its daily loss/profit limit and trading is paused. What's blocked, and how to resume or recalibrate.

Signal Issues

Signals not parsing, rejected, skipped, or ignored — plus blacklist filters, teaching a channel, the Parse Lens, per-account outcomes, wrong symbol detection, and missing values.

Billing Issues

Payment failures, subscription access delays, upgrade/downgrade confusion, cancellation, and telling billing suspension apart from an infrastructure instance pause.

Instance Pause & Reactivation

Your whole trading service is paused (not a single connection) — what that means, why your data is safe, and how to reactivate.

Error Messages

A complete reference of error codes you may see in your logs, organized by category with explanations and fixes.

FAQs

Answers to the most frequently asked questions about TTMT, from broker compatibility to execution speed. This is the canonical FAQ page.

Still Stuck?

If your issue is not covered here:

1. Check the Signal Log for detailed error messages. Most issues include a specific error code that you can look up in the Error Messages reference.
2. Email support at support@telegramtometatrader.com with:
   • Your account email
   • A description of the issue
   • The symbol, channel, and approximate time (if trade-related)
   • Any error messages you see