Billing Issues

Payment Failed

"My card was declined."

Fix

1. Check with your bank. Some banks block international transactions (we use Stripe).
2. Ensure your card has sufficient funds.
3. Try a different card.

Subscription Access

"I paid but my account is still 'Free Tier'."

Fix

• Log out and Log back in. This forces a refresh of your subscription status.
• If still not updated after 5 minutes, please email billing@telegramtometatrader.com with your transaction receipt.

Upgrading & Proration

How does upgrading work? If you upgrade from "Basic" ($39) to "Pro" ($99) halfway through the month:

• You are charged the prorated difference immediately.
• Your new features are unlocked immediately.

Yearly Plans

If you are on a Yearly Plan, you are billed once every 12 months.

• You save roughly 17% (getting 2 months free) compared to monthly billing.
• The charge will appear as a single transaction (e.g., $990 for Pro Yearly).

Lifetime Deals

If you purchased a Lifetime Deal:

• You are charged a one-time fee (e.g., $1,999).
• No recurring charges will ever be applied for your subscription.
• You have access to Master Tier features for the lifetime of the service.

Cancellation

How do I cancel? Go to Settings > Billing > Open Customer Portal > Cancel Plan.

• We do not make you jump through hoops. One click.
• You keep access until the end of your billing cycle.