User Service Issues

The "User Service" is the dedicated brain allocated to your account. It runs your specific strategy logic.

Trading Engine Stopped

The status light for "Trading Engine" is Red.

Cause

1. Kill Switch: You hit your Daily Drawdown Limit, which auto-stopped the engine.
2. Maintenance: We are deploying an update (usually lasts < 30 seconds).

Fix

• If Kill Switch: Go to Dashboard and check for a banner. You can manually "Resume" trading if you acknowledge the risk.
• If stuck: Contact support. We monitor these instances, but a manual nudge helps.

Latency Issues

"Trades are taking 5 seconds to open!"

Diagnosis

1. Check Signal Log timestamps:
   • Time Received vs Time Processed.
   • If the gap is small (< 200ms), the bot is fast.
2. Check Trade Log timestamps:
   • Processed vs Execution Time.
   • If the gap is large (> 2s), it's likely Broker Latency.

Fix

• Broker latency is out of our control. It depends on how fast your broker accepts orders.
• Ensure your "Channel" is not sending 10 signals per second (spam), which can clog the queue.

Data Sync Issues

"My P&L graph is flat but I made money."

Fix

• The system aggregates stats every few minutes.
• Wait: Give it 10-15 minutes to update.
• Hard Refresh: Ctrl+R / Cmd+R to clear browser cache.