Common Issues

Before panicking, check this list. 90% of issues reported to support are solved by these steps.

Problem: Signal Not Executing

You saw a signal in your Telegram channel, but no trade opened on your dashboard.

Checklist

1. Check Channel Status: Is the channel status set to Active (Green)? Paused channels won't execute trades.
2. Check Status Lights: Are MetaAPI and Telegram both green in the dashboard header?
3. Check Signal Log: Go to Analytics > Signal Logs. Find the message.
   • If missing: Your Telegram connection is broken. Reconnect Telegram.
   • If "SKIPPED": Click details. It might be a duplicate or "Close" signal for a trade you don't have.
   • If "FAILED": Read the error. Common ones: Risk too high, Symbol not mapped.

Problem: Breakeven Not Activating

Trade hit TP1, but SL didn't move to entry.

Possible Causes

1. Feature Disabled: Check Settings > Trading. Is "Auto-move SL to Breakeven" enabled?
2. Trigger Level: Did you set it to trigger after TP2 instead of TP1?
3. Fast Market: If price hit TP1 and reversed instantly (in milliseconds), the broker might not have had time to process the modification request.

Problem: Telegram Connection Keeps Dropping

You have to constantly re-enter the code.

Fix

This usually happens if you are logging out of the session from your Telegram App.

1. Go to Telegram App > Settings > Devices.
2. Do NOT terminate the session named "TTMT Client".
3. If it persists, try using a specific App Password (Cloud Password) if you have 2FA enabled, as it creates a more stable session.

Problem: Trade Opened with Wrong Size

"I set risk to 1%, but it opened 0.01 lots!"

Fix

1. Check Channel Settings. You might have a specific override for that channel set to "Fixed Lots".
2. Check Max Risk Cap. If you set risk to 10% but your global cap is 2%, it will be limited to 2%.
3. Symbol Properties: For some indices (Example: US30), 0.01 lots might be a huge contract size. TTMT calculates based on the broker's specific "Tick Value".