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My Requests ​

My requests is where you follow the bug reports and ideas you sent to TTMT. You send them from the dashboard. TTMT staff read them and reply. This page shows how to send one, what a bug report includes, and where to see what happened to it.

Availability

If you do not see My requests in the Support menu, the feedback portal is not on for your account yet.

Two kinds of request ​

  • Bug report. A private ticket. Only you and TTMT staff can see it.
  • Idea. A post on the public ideas board at feedback.telegramtometatrader.com. Other users can read it and vote on it.

Send a request ​

  1. Open the Support menu in the dashboard.
  2. Choose Report a Bug or Share Feedback.
  3. Pick the tab you need. Bug Report sends a private ticket. Feedback sends an idea to the public board.
  4. Add a title if you want one. The title is optional. If you leave it empty, TTMT uses the first 80 characters of your text.
  5. Describe what happened, or describe your idea. This text is required.
  6. Press send.

A title can be up to 300 characters for a bug and up to 200 characters for an idea. The text can be up to 4000 characters.

WARNING

An idea is public. Do not put account numbers, logins or other private details in it.

What a bug report includes ​

When you report a bug, you can pick one of your trading accounts. TTMT attaches this to the ticket:

  • The account reference and the account name you gave it.
  • The broker server name.
  • The connection type of the account.
  • The IDs of your last 10 trades on that account.

TTMT never attaches your login or password. An idea carries only your text.

Follow your requests ​

Open My requests in the Support menu. The page is at /dashboard/requests. The menu line reads "Bug reports and ideas you sent".

The page lists each request with:

  • Its kind: Bug report · private or Idea.
  • The date of its last activity.
  • The number of votes, for ideas.
  • Its status, for example Received, In progress, Waiting for you or Resolved for a bug report.

Click a row to open it on the portal. It opens in a new tab and you are already signed in with your TTMT account. You do not need a separate password.

Open the board opens the public ideas board. Report a bug on this page opens the same form as the Support menu.

Notifications ​

You get a notification in the dashboard bell when:

  • TTMT staff reply to your request.
  • The status of your request changes.
  • Your idea is merged into a matching idea. Your vote carries over.

For ideas, this also reaches people who voted on the idea.

If you connected the TTMT Telegram bot, the same notice arrives on Telegram. It is sent at every notification level you can choose in your notification settings.

Messages you may see ​

MessageWhat it means
You've sent several reports in the last hour. Try again later.You can send up to 5 requests per hour. Wait, then send again.
Confirm your email address first, then send this again.Your email address is not confirmed yet.
Couldn't send your report. Your text is still here.The send failed. Your text is kept. Press Try again.

If you delete your account ​

When you delete your TTMT account, TTMT anonymises your profile on the feedback portal. Your posts and votes stay. They no longer show your name.